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May, 2009:

Commitment is the Key

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Elena found herself in an extremely difficult situation. After making the decision to change the dynamic of a relationship with a long-term supplier, she realized it would be a tough sell. Elena wanted to alter the connection because she had noticed a degree of mistrust in her dealings with the supplier, and she thought she knew why.
Elena had completed “Relationships for the Intimately Challenged” and decided to seek consultation from me in order to improve her business relationships. Particularly interested in examining relationships, Elena had discovered when interactions are viewed as 50/50 someone is always in a state of reaction and someone is always keeping score.
“It is impossible to maintain a true attitude of trust and service if both parties view the relationship as 50/50,” Elena explained, adding “I knew this supplier viewed us with a degree of paranoia. From their perspective, they believed if a problem ever arose, we would simply take their expertise and find a cheaper alternative to rectify the problem.”
Because Elena was aware of the supplier’s fears, she came up with a simple plan.
“I knew that I would need to be very clear in the explanation of my company’s commitment to their service,” Elena said. “I worked very close with the supplier to create some shared objectives, which I knew would illustrate that we were partners and show my 100 percent commitment to our shared success.”
This relationship included several components, such as equipment, processes and maintenance. Several people were involved. However, my client knew if the department heads were on the same page and dedicated, they would be able to work together.
The first time there was a major problem – an equipment breakdown – these new commitments were put to the test. The knee-jerk reaction was to start finger pointing and determine who was to blame. Was it the supplier’s responsibility for providing faulty equipment or systems? Was it my client’s company’s fault as a result of poor maintenance?
Of course it was important to figure out where the problem started, but both sides realized that in order to have a true partnership they must work together to identify the problem and develop a solution.
“The initial conversations were a bit contentious,” Elena said. “But, because I was aware of the supplier’s fears, I was able to reiterate my commitment to our relationship. I realized it was a little difficult for the supplier to completely buy what I was saying, so I put it in writing and sent it to him.”
Elena believed it was important to shift the nature of the relationship and create a system of accountability. As a result of her clear assurance, the supplier was able to relax. But the supplier’s change didn’t stop there.
“After receiving my written explanation, the supplier was a little blown away,” Elena explained.
“They were so impressed that they agreed to replace the equipment at a reduced cost and provide additional support. I wasn’t necessarily seeking this kind of solution, but I certainly took it!” she continued.
This story illustrates the importance of viewing any relationship as a commitment. Although Elena would have been disappointed had the partnership dissolved, she would be able to walk away knowing she did everything in her power to make it a success. Because of Elena’s commitment, the supplier was able to build trust, which made the supplier willing to go the extra mile to provide quality service.
Always be aware of your level of commitment in a relationship. When you focus on your value, commitment and strength, you will create an atmosphere of trust and mutuality. In the end, everyone is a success.

Photo credit: Eschipul via:Flickr

Improve Any Relationship (Even Those at Work)

Last week I had the opportunity to facilitate a seminar at Advanced Services, a pest control company in Augusta, Georgia. I was invited by Jeff Annis, the owner, to speak about healthy communication in the work place. Jeff didn’t invite me due to problems at Advanced, he simply wanted to see if there were ways in which they could improve the communication on the management team. Based on my interview with Jeff and his general manager, Pat VanHooser, I developed a plan of action for the day.

I came up with “Five Techniques to Improve Any Relationship (Even Those at Work)”. Over the next month I will go through each technique in a blog post, a short video, and a podcast. This is valuable information and I want to share it in whatever medium is best for you. So check in periodically and you will have the opportunity to learn about these Five Techniques. Here they are:

  1. Listen, No Really Listen, to the Other Person
  2. Avoid Contempt Prior to Investigation, If You Think Something……Ask!
  3. Remember You Don’t Work in a Community of Mind Readers
  4. Warm Fuzzies vs. Real Change
  5. Understand then Be Understood

All of these techniques are tried and true. They do work. They apply to any relationship. I will explain them in a work environment context but don’t allow that to exclude your participation. I’ll check in soon!

Relationships and Progress

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As your life continues to change, and as you get better, there will be people who fight to keep you the same. Human beings strive for security. We want  things to be as predictable as possible. This is why it is vital to our happiness to be diligent about who we spend time with.

“Progress always involves risk; you can’t steal second base and keep your foot on first base.”

~Frederick Wilcox

The condition of our relationships is a key to making progress. There are times when we need the advice, encouragement, and feedback from our most trusted connections in order to move forward. Making significant changes is scary and we need support. How do we determine whether our relationships are meeting our needs?

  • Start by answering this question: How do you define success and happiness? You must be able to answer this for yourself. Too many people sell themselves short trying to live up to the expectations of others.
  • Do you surround yourself with people who are afraid to be honest with you?
  • Are you receiving extreme feedback (hyper-critical or super sweet)?
  • Whether the feedback you receive is critical or supportive, does it boost your confidence? In my most positive relationships when I receive feedback that is appropriately critical, it may sting a little but it provides me with a direction in which to go. Knowing a direction gives me confidence.

Your relationships will always reflect how you are doing. As you grow and become a better person your relationships will change. This is good. Emrace and welcome it. You ,and those you love, will benefit.

It Begins With You

“Love life and life will love you back. Love people and they will love you back.” ~Arthur Rubinstein


Are you in a lot of conflict right now? Does it seem like you’re swimming against the current?Do you feel resistance to your dreams and desires?

There are times when we all feel this way. To me these feelings are indicators of a lack of compassion and connection. When you are compassionate, there is a flow to life. Even if things aren’t going exactly the way you believe it should, you are able to find acceptance. We spend so much time focused on the performance and behavior of others that we forget a better world starts with me.

A sense of connection is vital to success. In order to connect with people we must find common ground on which to relate. When the common ground is discovered as a result of compassion the relationship has a much better chance to flourish. Some simple ways to remain aware of your level of compassion are:

  • Do you look for similarities or differences between you and others?
  • Are you able to find opportunities to allow your experiences to benefit people with whom you come in contact?
  • How often do you follow inspirations to perform acts of service?

There is no better time to love than right now. Circumstances and people respond to the energy generated by you. Pay attention, be present, and take advantage of the opportunities to make your world a better place.

Do What You Love, Because You Love It

“The worst prison would be a closed heart.”

~Pope John Paul II

In his book, The Success Principles, Jack Canfield writes about the benefits of having a “Ready, Fire, Aim”mentality. He isn’t encouraging people to be irresponsible or to act on every whim, the point is to remind people to get started and respond to feedback.

Change happens as a result of action. Action is motivated by inspiration. Inspiration is created by fear, love, or passion. One of the greatest gifts of life is that it is filled with constant opportunities to find inspiration and change.

I love the work I do. I have spent the past twenty-two years working with people affected by substance abuse. This work has allowed me to deal with a very diverse group of people dealing with a wide range of issues. Over the past several years I have become more interested in helping people improve their relationships. This is a topic in which I have a great deal of interest and a high level of passion.

When I wrote Relationships for the Intimately Challenged, I was motivated by my desire to share the knowledge I had acquired about relationships through the years. As a result of writing the book, I have created several opportunities to learn, grow, and expand my life. I have met a lot of people who have assisted me in the art of writing. I have joined the National Speaker’s Association, which has opened many doors. I continue to learn about writing, speaking, and managing a business every day. This has all come as a result of following what I love.

  • Are you doing what you love?
  • Do you feel a sense of vocational satisfaction?
  • Are you confident you are making a difference?

We all suffer from self-doubt from time to time. However, it is critical to answer these questions with a resounding yes. You will need guidance. You will need re-assurance. You will need to remind yourself of why you do what you do. If you start from a place of loving what you do you will find the guidance, re-assurance, and reminders you need.

  • Take the time to answer the above questions.
  • Find for yourself what is important to do.
  • Make a commitment to begin taking small steps to move in the direction of your passion.

Life is a beautiful experience. Make sure you take advantage of the opportunities to enjoy it to its fullest. Do what you love.