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Posts under ‘Business Relationships’

Be Like The South African Waiter: Remember The Value Of Service

I love dining on cruise ships. It is one of the best aspects of a cruise. One particular dining experience stands out to me from a cruise my family took on Royal Caribbean Liberty. This experience stands out as much for the transformation I saw the staff go through as for the actual dining itself. […]

Get the Patch or Take the Pill: Simple Tools to Enhance Relationships

One great feature of any cruise is that there are several excursions available at  different ports of call.  In St. Maarten, Royal Caribbean offers one called Snuba. “Snuba” is basically diving that doesn’t require certification. A tank sits on a raft and there are several tubes coming out attached to breathing regulators. Each person gets […]

You Vill Get On Zee Board!

Photo by: jennifer_wilkinson via Flickr One of my absolute favorite experiences on a cruise I went on last year was a surfing/boogie board simulator called the Flow Rider. On the Flow Rider the water is coming out at 35MPH which makes it easy to glide along on your boogie board. The person operating the ride was […]

Don’t Get Caught Buck Naked (or Nekkid)

“Don’t Get Caught Buck Naked.” Sounds like some pretty sound relationship advice, doesn’t it? In fact, this tool is effective in just about any relationship you can conceive; professional, friendship, parent to child, child to parent, or (unfortunately) some marriages and romances. I learned this valuable lesson, and how to apply this technique in relationships, […]

Intellect Over Emotion: Successful Business Relationships

As an employer, I depend upon my employees having a 100 percent commitment to their jobs. They depend on me having a 100 percent commitment to mine. As a result of these commitments, we have strong work relationships. A successful business is built on strong relationships. Whether it is the employer to employee, co-worker to […]

Commitment is the Key

Elena found herself in an extremely difficult situation. After making the decision to change the dynamic of a relationship with a long-term supplier, she realized it would be a tough sell. Elena wanted to alter the connection because she had noticed a degree of mistrust in her dealings with the supplier, and she thought she […]

Improve Any Relationship (Even Those at Work)

Last week I had the opportunity to facilitate a seminar at Advanced Services, a pest control company in Augusta, Georgia. I was invited by Jeff Annis, the owner, to speak about healthy communication in the work place. Jeff didn’t invite me due to problems at Advanced, he simply wanted to see if there were ways […]

Success in Business Part IV: Anticipate Their Needs!

This is a continuation of the series I have been writing on managing a successful business. Much of what I focus on is service. Providing good service is the number one key to success. By providing quality service, you are able to build trust. With this trust you form a strong relationship with your client/customer. […]

Success in Business PartIII: The Idea is Service

Regardless of the business you are in, success is predicated on the service you are able to provide. In most businesses there are so many options available to potential clients or customers, it can be difficult to determine what will make your business stand apart. Often, businesses will succumb to the newest fads and revert […]

Success in Business Part II: Why Do You Do What You Do?

I didn’t start my company because of an insatiable appetite for deal making and business prowess. I didn’t possess a lot of know how and I certainly had no business experience. I started it because I was willing to take responsibility for a drug and alcohol abuse treatment program on its last financial leg. I have acquired […]